14-day money-back

What's covered

• First purchase of any plan (Basic, Pro or Lifetime): full refund if you ask within 14 days of the payment.
• Monthly renewals: if a renewal charged you by surprise, write within 14 days of it and we'll refund that month and cancel the plan.
• Double charges or billing mistakes: always refunded, whenever you notice.
• A bug we can't fix: if a problem stops the tool from working for you and we can't fix it within a reasonable time, we'll refund you even after 14 days.

What isn't

• Requests after 14 days for a plan that works as described.
• Keys that were shared publicly or used in breach of the terms.
• Cancelling a monthly plan stops future renewals; it doesn't refund the current month, which stays usable until it ends.

How to ask

1. Email hello@creativecut.in from the address you bought with, or reply to your receipt.
2. Include your order number (it's in the receipt). A line about what didn't work helps us improve, but it's optional.
3. We reply within 2 working days. Refunds are issued through Lemon Squeezy to your original payment method and usually show up within 5 to 10 days, depending on your bank.

When a refund is issued, the license key is switched off. The panel notices at its next license check and goes back to trial/locked mode. Captions already in your projects stay there.